What does the $15.98 a month cover, and how is it billed?
The service: unlimited cellular data, the tracking software and app for as many users as you like, alerts, and reports, per vehicle. The store charges the device only. The service is a separate line item, $15.98 per vehicle, billed on the 1st of each month, month to month, with no contract; it's stated in the cart and again at checkout, before you pay.
Hardwire or OBD2: which one?
OBD2 if you want to plug it in today and be tracking in a minute, want engine codes and check-engine alerts, or move it between vehicles. Hardwire if the truck is staying, if the OBD2 port is already used by something else, or if you'd rather the unit be out of sight. Both carry a backup battery. Same service, same app, same price.
How often does it report?
Every minute while the vehicle is running, plus every time it changes heading, so you see the turn, not just the block. The OBD2 unit captures GPS every five seconds between reports. The map view refreshes every 30 seconds.
What's the coverage?
4G LTE CAT-M on a multi-carrier SIM: Verizon, roaming onto AT&T where that's stronger. The hardwired unit also roams in Canada, Mexico, and the Caribbean, and stores up to 2,000 points when it's out of coverage, then forwards them.
Can I move the OBD2 unit between trucks?
Yes: unplug it and plug it into the next truck. The hardwire unit stays with one vehicle.
Do you do ELD or Hours of Service?
No. If you run trucking that needs HOS or ELD compliance, we're probably not your best fit, and Nick will tell you so on the call. This is built for owner-run service fleets that need to know where the trucks are and what they're doing.
Will my drivers know?
It's your vehicle, so that's your call. Telling the crew is how the accountability works; the reports are the same either way. Employee-notification rules vary by state, and we don't give legal advice.
Can I get the reports without logging in?
Yes. Schedule any report, including workday, landmark dwell, idle, after-hours, and upcoming maintenance, and it's emailed to you on the schedule you set.
Is there a warranty?
Yes. Every device we sell carries a three-year warranty.
Is there volume pricing?
Yes, on larger orders. There isn't a published ladder; call with your truck count and your current provider, and a GPS Expert will run the math.
